About Us

About Bestpass

Trusted for toll management and payment

Bestpass provides a comprehensive payment platform with a focus on nationwide toll management for commercial fleets of all shapes and sizes. With thousands of customers and hundreds of thousands of toll transponders deployed in the United States and Canada, Bestpass ensures data accuracy, consolidates payments, delivers invaluable industry expertise, and saves its users time and money. Founded in 2001 by truckers for truckers, Bestpass is now a trusted partner on the road and in the back office for customers, tolling authorities, and related organizations

A Trusted Partner

With Bestpass, everyone wins!

We bridge the gap between tolling authorities and fleets to facilitate time and cost savings for all.

As the premiere payment option for commercial vehicles across the United States and Canada, Bestpass is a trusted partner on the road and in the back office for fleets and and authorities, easing pain and creating win-win-win situations for everyone involved.

The Bestpass Pledge

Consolidation

  • Simplify toll with one account
  • Single monthly statement facilitates easier toll transaction reconciliation
  • Comprehensive toll data in one easy-toaccess location

Accuracy

  • Daily transaction audits
  • Misread identification and correction
  • Violation mitigation and processing

Expertise

  • Team of toll experts for all toll-industry questions
  • Valuable tools to empower toll data analysis
  • Notification of industry updates that will impact your business

Savings

  • Back-office efficiency allows you to get back to your core business
  • Highest possible discounts at all tolling facilities
  • Reduce money tied up in multiple toll deposits and bonds

Company Timeline

  • 2001

    Trucking Association of New York (TANY) creates their Thruway Safety and Savings Program in an effort to provide maximized toll savings to their members

  • 2002

    Maryland Motor Truck Association (MMTA) partners with TANY to assist in the development of the niche billing software required to operate the administrative functions of its Maryland-based E-ZPass volume discount program. This partnership continues today with Bestpass.

  • 2003

    As a result of continued growth and the desire to service out-of-state non-TANY members, Bestpass, Inc., is formed as a wholly owned subsidiary of the TANY.

  • 2009

    The Bestpass Board of Directors recognizes stable revenues and strong basis in technology afforded an opportunity to expand Bestpass' reach. John Andrews is hired as president and chief operating officer in the fourth quarter.

  • 2011

    Bestpass further simplifies services for clients by introducing a single monthly statement that incorporated five toll and bypass products into one invoice.

    October 

    Bestpass sends out its first edition of Booth Time, the company's newsletter, to customers, employees, and other valued members.

    December

    Bestpass partners with Mercer.

  • 2012

    January

    The Fusion transponder allows carriers to simplify their operations and utilize a single transponder to access all E-ZPass and weigh station bypass services provided nationally.

    May 

    Bestpass launches its Automatic Misread Identification Service (A.M.I.S.), a service that identifies misreads on select toll facilities along with submittal for appropriate credit is handled by Bestpass.

    August

    Enhanced Port Authority of New York and New Jersey discount program is formed, providing an additional discount of 10 percent on any non-peak toll usage class 2-6 vehicles.

    September

    Introduces the Bestpass-Mobile to spread the word about Bestpass on the road!

    October 

    Bestpass introduces new, smaller form factor windshield mount toll transponders to its members for their convenience.

  • 2013

    January

    Bestpass transponder functions on all toll facilities in North Carolina via North Carolina's electronic toll service, NC Quick Pass.

    April 

    The company gives its customers the ability to download their toll in real time, as soon as it is received and processed from the tolling authorities

    May 

    Bestpass entered an agreement with Colorado E-470 EXpressToll to provide discounted toll services on their facilities without requiring the use of an additional transponder. This was the first non-E-ZPass agency to join the Bestpass suite, providing a 20 percent discount on usage to its client base.

    June 

    Bestpass launches its Transponder Protection Service to aid in the mitigation of damage assessment fees incurred when returning leased transponders to the New York State Thruway (NYSTA). The service consists of a protective plastic case along with transponder remediation and cleaning when the transponder is returned to Bestpass prior to being returned to the NYSTA.

    August 

    Bestpass and TransCore/Link Logistics form partnership.

    September 

    The Account at a Glance page is added to Bestpass invoice, which summarizes monthly tolls, as well as year-to-date savings.

    Bestpass partners with the New York State Farm Bureau.

  • 2014

    Since its inception, Bestpass has generated in more than $42 million in toll savings to Bestpass clients.
    January

    Bestpass signs an agreement with the Bay Area Toll Authority (BATA), offering coverage on their seven bridges in the California Bay Area.

    March 

    Bestpass partners with Landstar. For each Landstar driver that signs up for the Bestpass service, Bestpass donates $5 to benefit Landstar's Benevolent Fund.

    May 

    Bestpass adds Washington State (WSDOT) to growing network of tolling authorities

    June 

    Verrazano-Narrows Bridge Toll Relief implemented results in a discount on tolls for commercial vehicles up to 20%. The discount that comes in the form of a rebate is available to vehicles that make more than 10 trips a month on qualified commercial accounts.

    July 

    Bestpass now has more than 250,000 pieces of equipment and over 125,000 transponders in service and is processing more than $22 million in tolls monthly for trucking operations

    August 

    The Niagara Falls Bridge Commission's international border crossings are added to the Bestpass service network.

    September

    To accommodate our growth, the company moves to a new office at 500 New Karner Road.

    Bestpass, along with NYSMTA, hosts their first-ever touch-a-truck fundraiser Operation: Big Wheels for Heroes to benefit Wreaths Across America. More than 500 people from the Capital Region attended and more than $1500 was raised.

    October 

    Bestpass introduces the Bestpass Data Interchange platform to provide seamless management through automated integration and exchange of toll and vehicle related information with fleet back office systems

  • 2015

    October

    To better serve its customers, Bestpass introduces exclusion zones as part of its notification platform, sending dynamic, timely alerts to fleet managers and helping them track instances of unplanned toll usage or company policy breaches. 

    November

    Bestpass announces that the company will provide its customers with full tolling coverage in Texas.

  • 2016

    April 

    Bestpass announces several new services, including Bestpass Complete, giving customers a single device for all their toll, and the Freedom Service, effectively expanding toll coverage to include all U.S. toll roads.

    May

    With the addition of toll coverage in Oklahoma, Bestpass now offers the first, and currently only, fully functional and operational national tolling solution for commercial fleets.

    June 

    Bestpass is ranked sixth on the Albany Business Review's list of Fastest-Growing Companies in the Capital Region of New York state.

    July 

    Bestpass launches a new web portal at my.bestpass.com to help its customers more efficiently manage their fleets, as well as to access advanced tolling and trucking analytics and reporting.

    August 

    The company creates two new departments—a dedicated Owner-Operator Customer Service team and a Fulfillment Center—to provide more efficient and cost-effective service to its expanding customer base.

  • 2017

    January 

    Commercial fleets can now use Bestpass to pay for toll on the three Ohio River bridges that connect Louisville, Ky., and Southern Indiana.

    March 

    Bestpass and Tollsmart announce a partnership, giving Bestpass customers access to international toll calculator.

    May

    PACCAR Leasing (PacLease) will now be able to offer its customers the convenience of automatic toll billing and collecting with PacToll through a partnership with Bestpass.

    June

    Touch-a-Truck event draws more than 2,000 attendees while raising more than $6,300 for veterans.

    August 

    Bestpass adds J.B. Hunt Transport Services, Inc., with more than 12,000 trucks and 47,000 trailers and containers, as a customer.

    October 

    Bestpass announces partnership with the Central Florida Expressway Authority (CFX) to enhance toll management services for commercial fleets and drivers.

  • 2018

    March

    Bestpass launches Bestpass Rebilling, a technology that allows its customers to seamlessly reassign toll transactions to specific business units, customers or contractors.

    May

    The Trucking Association of New York (TANY) and Bestpass have teamed up to host four touch-a-truck family fundraisers throughout New York state.

    June

    Bestpass was listed at number 10 on the Albany Business Review’s 2018 Fastest Growing Companies List out of 50 companies.

  • 2019

    January 

    Bestpass surpasses 500,000 active transponders on the road.

    March

    Bestpass expands toll coverage to include Southern Connector in South Carolina.

    April

    Bestpass continues to grow and doubles its office space at 500 New Karner Road.

Twitter

RT @IBTTA: New Scout transponders from Bestpass provide national, regional coverage for commercial fleets buff.ly/3cdDe2A #transpo…
RT @tollroadsnews: @bestpassinc Offers New Transponder Options For Commercial Fleets ow.ly/gwhy30rbgVk #TollRoadsNews #TRN #Transport…

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