We Speak Simplicity:

Bestpass is a comprehensive payment platform provider and leader in toll management solutions for commercial fleets of all shapes and sizes. We ensure data accuracy, consolidate payments, and save users time and money. Founded in 2001 by truckers for truckers, we are a trusted partner on the road and in the back office for customers and tolling authorities. Let’s face it, trucking fleets have faced unprecedented challenges in 2021. This past year alone, they faced one of the largest supply crunches in history coupled with a significant shortage of drivers. When it comes to managing toll, it’s an easy task for a household consumer with only two cars in their driveway, but it is an incredibly complex task for trucking fleets.

That’s where Bestpass comes in! We make tolling simple. Our solutions help trucking fleets spend 40% less time managing transponders and 30% less time making toll payments, all while enjoying volume discounts (where applicable). Bestpass customers can turn their attention away from complex administrative tasks to focus on the challenges that are most important to their business. Seriously, who wouldn’t want to join our fleet?

At Bestpass, you’re in the Driver’s Seat!

Road Map:  Bestpass is looking for a social media coordinator to join our team to help us grow our social media presence and unlock new audiences. In this position, you will collaborate to develop social media campaigns across all our social channels and creativity will be important part of this role. You will be shooting content, images, and writing posts to engage our fleet audience.   

What Your Ride Will Look Like:  

Bestpass is looking for an IT Security & Compliance Engineer to help support its ISO 27001-certified Information Security Management System and assist with its network infrastructure. The ideal candidate will have a strong understanding around corporate cybersecurity, data privacy and audit compliance and will still be able to support the reliability and performance of Bestpass systems.

• Must be familiar with the management of information security, data privacy, data protection, data usability, performance, and data integrity.
• Interact with users to define system requirements and/or necessary modifications to and assess risks of new or existing software and systems.
• Meet strict and aggressive timelines to conduct and finish assessments.
• Identify areas of improvement in local practices relative to managing risks to data security and privacy.
• Communicate program progress, escalations, and issue analysis to key stakeholders.
• Design, setup, administer and perform upgrades and patching of Windows and Linux server environments.
• Write comprehensive reports including assessment-based findings, outcomes and propositions for further system security enhancement.

 Show Off what You Have: 

• 5+ years’ experience as a system or network administrator
• Demonstrated knowledge and growth responsibilities in Windows and Linux environments
• Excellent communication skills
• Problem solving and ability to work under pressure
• Experience in building and maintaining information security systems
• Be able to manage and administer the threat and vulnerability management tools and have hands-on experience with Tenable Nessus

Additional Desired Qualifications

• Cloud Experience
• Security Certifications (Security+, SSCP)
• Experience with ISO 27001, ISO 27701 and/or SOC 2
• Knowledge of NIST 800-53 and NIST 800-171 information security control frameworks

What Drives Us to Work Every Day:

• We are laid back but always professional.
• Our offices are modern and fully equipped to make you feel at home. Enjoy a team meeting in one of our two cafes, shoot some darts while brainstorming ideas or just sit back and enjoy free healthy snacks and drinks to keep your mind and body satisfied.
• We pride ourselves on making a difference, to our employees, clients, and their businesses.
• We love “quirky” and accept team members for who they are & what they bring to the table.
• We are proud to build all our relationships based on transparency and trust.
• All our teams consist of top talent that are energetic, inquisitive and love jumping out of bed each day because they know they can and will make a difference!

We care about your Zen:

• A flexible work schedule, with 100% remote and/or hybrid roles.
• An amazing benefits package, including health and dental-effective on your first day of work.
• Paid time off so you can have time to relax and experience a healthy work-life balance.
• A 401K plan with an impressive company match. It’s never too early to start saving for retirement!
• Tuition reimbursement to help expand your mind and keep your career on track
• Health and wellness focused work environment - optional standing desks, office fitness challenges, monthly chair massages and plenty of outdoor space to take a walk or just clear your mind.
• Opportunities to participate in charitable events, give back to the community and get paid for your efforts!
• We reward success with promotions from within and encourage all employees to switch lanes and check out other departments.
• We pay hefty referral bonuses to all employees who refer family and friends!

Bestpass Core Values – We are #OneBP 

• Own Outcomes: We take ownership for our actions, decisions, and we deliver on our promises. hen we fall short, we create learning opportunities. 
• Nurture Growth: We encourage learning new things, expanding your skills, sharing your individual ideas and asking tough questions 
• Excellence: We strive for excellence in everything we do and chart the path from good to great 
• Boldly Innovate: We are bold in our thinking, and we challenge the status quo in all areas. We are solution seekers even when faced with tough problems. 
• People First: We win as a team by collaborating and bringing out the best in each other. We always treat others as they would like to be treated. 

Bestpass is committed to fostering a diverse and inclusive culture that is respectful and welcoming of individual differences. We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or maternity status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations  

We Speak Simplicity:

Bestpass is the comprehensive payment platform provider and leader in toll management solutions. With more than 14,000 customers and 678,000 deployed toll transponders and mobility applications in the United States and Canada. We ensure data accuracy, consolidate payments, deliver invaluable industry expertise, and save our users time and money.

Let’s face it, trucking fleets have faced unprecedented challenges in 2021. This past year alone, they faced one of the largest supply crunches in history coupled with a significant shortage of drivers. When it comes to managing toll, it’s an easy task for a household consumer with only two cars in their driveway, but it is an incredibly complex task for trucking fleets.

That’s where Bestpass comes in! We make tolling simple. Our solutions help trucking fleets spend 40% less time managing transponders and 30% less time making toll payments, all while enjoying special volume discounts. Bestpass customers can turn their attention away from complex administrative tasks to focus on the challenges that are most important to their business. Seriously, who wouldn’t want to join our fleet?

At Bestpass, you’re in the Driver’s Seat!

Road Map:

Express Truck Tax, powered by Bestpass, is looking for a positive and professional Customer Service Representative to join our growing team. You’ll be our customers’ first point of contact, responsible for delivering an outstanding customer service experience via phone, chat, or email. 

What Your Ride Will Look Like:

• Be a subject matter expert in our products and services to be able to provide best-in-class service to our customers. 
• Educate and assist customers with incoming support requests and make courtesy and outbound calls to leads and potential clients.
• Help resolve client issues, including but not limited to troubleshooting and managing multiple issues from opening to closing.
• Train clients as needed in our software and its functionality.
• Cross-promote our other offerings that are a good fit by answering product and service questions and providing information about other products and services.
• Respond to customer questions with context by reviewing prior questions and responses, assembling, and forwarding information, and verifying the customer's understanding of information provided in response.

Show Off What You've Got:

• Bilingual (English and Spanish) -will earn you brownie points
• 1-2 years prior customer service experience preferred
• Intermediate Excel skills
• A curious and ambitious problem-solver
• A true team player
• Strong communication skills 
• A self-starter, who can learn our products and support our customers with minimal supervision
• Ability to multi-task with attention to detail to handle multiple chat requests at once
• Someone who knows or wants to learn our Bestpass values

What Drives Us to Work Every day:

• We are laid back but always professional.
• Our offices are modern and fully equipped to make you feel at home. Enjoy a team meeting in one of our two cafes, shoot some darts while brainstorming ideas or just sit back and enjoy free healthy snacks and drinks to keep your mind and body satisfied.
• We pride ourselves on making a difference, to our employees, clients, and their businesses.
• We love “quirky” and accept team members for who they are & what they bring to the table.
• We are proud to build all our relationships based on transparency and trust.
• All our teams consist of top talent that are energetic, inquisitive and love jumping out of bed each day because they know they can and will make a difference!

We care about your Zen:

• A flexible work schedule, with 100% remote and/or hybrid roles.
• An amazing benefits package, including health and dental-effective on your first day of work.
• Paid time off so you can have time to relax and experience a healthy work-life balance.
• A 401K plan with an impressive company match. It’s never too early to start saving for retirement!
• Tuition reimbursement to help expand your mind and keep your career on track
• Health and wellness focused work environment - optional standing desks, office fitness challenges, monthly chair massages and plenty of outdoor space to take a walk or just clear your mind.
• Opportunities to participate in charitable events, give back to the community and get paid for your efforts!
• We reward success with promotions from within and encourage all employees to switch lanes and check out other departments.
• We pay hefty referral bonuses to all employees who refer family and friends!

Bestpass Core Values – We are #OneBP

• Own Outcomes: We take ownership for our actions, decisions, and we deliver on our promises. When we fall short, we create learning opportunities.
• Nurture Growth: We encourage learning new things, expanding your skills, sharing your individual ideas and asking tough questions
• Excellence: We strive for excellence in everything we do and chart the path from good to great
• Boldly Innovate: We are bold in our thinking, and we challenge the status quo in all areas. We are solution seekers even when faced with tough problems.
• People First: We win as a team by collaborating and bringing out the best in each other. We always treat others as they would like to be treated.

Bestpass is committed to fostering a diverse and inclusive culture that is respectful and welcoming of individual differences. We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or maternity status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations.

Bestpass, Inc. (Albany New York) seeks a VP – Head of Product to act as the senior operational leader for Product Marketing, Market Research, and Product Management. Specifically, the VP Head of Product position will be responsible for the following duties:

• Managing: Oversight and day to day management of product & data teams; 
• Hiring: Building organizational structure, efficiently identifying "critical" positions and filling roles with A-players; 
• Product Strategy: Analyzing market and customers; Creating business cases and developing product roadmap that aligns with company’s strategic objectives and solves customer painpoints; 
• Translation: Translation of roadmap into detailed milestones and linking to stories/sprint execution (Agile); 
• Product Usage: Ensuring adoption of new features, high feature and overall customer NPS/CSAT; 
• Product Marketing: Creating relevant content and enablement assets aligned with overall marketing strategy; 
• Pricing & Packaging: Developing pricing and packaging strategy that maximizes ARR and net retention; 
• Development Efficiency: Balancing maintenance and new development initiatives to maximize ROI and meet budget; GTM alignment: Working closely with entire revenue org to share voice of customer to inform product strategy/roadmap; 
• Engineering: Forming close partnership with Engineering to deliver quality products on time and on budget; 
• Effectively engaging with customers/prospects to understand customer needs, concerns, and gather competitive intelligence. 

Requires:

• Bachelor’s/higher in product management, business, economics, computer science or related field. 
• The position also requires experience and domain knowledge in financial technology, software as a service, or similar, previous experience in tolling / trucking / transportation. 
• Preferred 5 years’ experience in a product leadership role and experience with the following software/tools: Miro or Figma for UI prototyping and concept sketching; Microsoft Power BI; Microsoft SQL Server; Salesforce; Survicate or similar; Web development – HTML, Javascript, CSS, XML; Atlassian Jira; Microsoft Azure & Azure DevOps; Mobile application development experience preferred. 
• Travel requirements: Bi-monthly customer visits nationwide; Monthly board and executive meetings in Albany or Philadelphia. 
• The successful candidate will also possess the following abilities: active/proactive communicator & collaborator - bringing groups and expertise together; ability and experience in operating under early scrutiny of both internal and external stakeholders; possesses and demonstrates Bestpass Core Competencies.

We Speak Simplicity:

Bestpass is a comprehensive payment platform provider and leader in toll management solutions for commercial fleets of all shapes and sizes. We ensure data accuracy, consolidate payments, and save users time and money. Founded in 2001 by truckers for truckers, we are a trusted partner on the road and in the back office for customers and tolling authorities. Let’s face it, trucking fleets have faced unprecedented challenges in 2021. This past year alone, they faced one of the largest supply crunches in history coupled with a significant shortage of drivers. When it comes to managing toll, it’s an easy task for a household consumer with only two cars in their driveway, but it is an incredibly complex task for trucking fleets.

That’s where Bestpass comes in! We make tolling simple. Our solutions help trucking fleets spend 40% less time managing transponders and 30% less time making toll payments, all while enjoying volume discounts (where applicable). Bestpass customers can turn their attention away from complex administrative tasks to focus on the challenges that are most important to their business. Seriously, who wouldn’t want to join our fleet?

At Bestpass, you’re in the Driver’s Seat!

Road Map:  Bestpass is looking for a social media coordinator to join our team to help us grow our social media presence and unlock new audiences. In this position, you will collaborate to develop social media campaigns across all our social channels and creativity will be important part of this role. You will be shooting content, images, and writing posts to engage our fleet audience.   

What Your Ride Will Look Like:

• You are a master all things social media: Twitter, Facebook, Instagram, LinkedIn, YouTube, and TikTok, you name it. You will have in-depth knowledge of today’s top social platforms. 
• Create and drive the go-forward strategy for Bestpass’s and ExpressTruckTax’s social media presence in existing and new social media platforms. 
• Manage day-to-day activities and engagement across Bestpass and ExpressTruckTax’s corporate channels, developing an engaging and consistent voice, tone, and personality across each channel 
• Orchestrate a long-term social media calendar for each of Bestpass’s key audience groups and schedule content, aligning closely with Bestpass’s editorial calendar 
• Leverage data to build action plans around responding to comments  
• Partner with events manager to amplify Bestpass’s presence and messaging at key events 
• Work with cross-functional teams across the company to align on objectives, themes, and messaging.  

Show Off what You Have:

• 1-3 years in marketing and social media. 
• Shown proficiency in social media, both personally and professionally 
• Project Management. Highly organized, mindful of deadlines with the ability to multi-task and work under limited supervision. Social media moves fast, and we want to give you the freedom to keep ours up to date.  
• Collaboration. This position will work closely with our graphic designer and marketing managers to align our social media strategy with our marketing strategy.  
• Reporting. Develop monthly report of social media analytics and outcomes to share what we tested and how it performed.  
• Required to have knowledge of a social tracking platform such as Hootsuite, project management tools such as Wrike, and should be familiar with utm’s, and video editing software. 
• Willingness to share social media handles.
• 2 Samples of social media posts/ and or campaigns that you have run on social media.
• If not local to the Albany area, must be willing to drive to the office on a weekly basis.

What Drives Us to Work Every Day:

• We are laid back but always professional.
• Our offices are modern and fully equipped to make you feel at home. Enjoy a team meeting in one of our two cafes, shoot some darts while brainstorming ideas or just sit back and enjoy free healthy snacks and drinks to keep your mind and body satisfied.
• We pride ourselves on making a difference, to our employees, clients, and their businesses.
• We love “quirky” and accept team members for who they are & what they bring to the table.
• We are proud to build all our relationships based on transparency and trust.
• All our teams consist of top talent that are energetic, inquisitive and love jumping out of bed each day because they know they can and will make a difference!

We care about your Zen:

• A flexible work schedule, with 100% remote and/or hybrid roles.
• An amazing benefits package, including health and dental-effective on your first day of work.
• Paid time off so you can have time to relax and experience a healthy work-life balance.
• A 401K plan with an impressive company match. It’s never too early to start saving for retirement!
• Tuition reimbursement to help expand your mind and keep your career on track
• Health and wellness focused work environment - optional standing desks, office fitness challenges, monthly chair massages and plenty of outdoor space to take a walk or just clear your mind.
• Opportunities to participate in charitable events, give back to the community and get paid for your efforts!
• We reward success with promotions from within and encourage all employees to switch lanes and check out other departments.
• We pay hefty referral bonuses to all employees who refer family and friends!

Bestpass Core Values – We are #OneBP 

• Own Outcomes: We take ownership for our actions, decisions, and we deliver on our promises. hen we fall short, we create learning opportunities. 
• Nurture Growth: We encourage learning new things, expanding your skills, sharing your individual ideas and asking tough questions 
• Excellence: We strive for excellence in everything we do and chart the path from good to great 
• Boldly Innovate: We are bold in our thinking, and we challenge the status quo in all areas. We are solution seekers even when faced with tough problems. 
• People First: We win as a team by collaborating and bringing out the best in each other. We always treat others as they would like to be treated. 

Bestpass is committed to fostering a diverse and inclusive culture that is respectful and welcoming of individual differences. We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or maternity status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations  

We Speak Simplicity:

Bestpass is a comprehensive payment platform provider and leader in toll management solutions for commercial fleets of all shapes and sizes. We ensure data accuracy, consolidate payments, and save users time and money. Founded in 2001 by truckers for truckers, we are a trusted partner on the road and in the back office for customers and tolling authorities. Let’s face it, trucking fleets have faced unprecedented challenges in 2021. This past year alone, they faced one of the largest supply crunches in history coupled with a significant shortage of drivers. When it comes to managing toll, it’s an easy task for a household consumer with only two cars in their driveway, but it is an incredibly complex task for trucking fleets.

That’s where Bestpass comes in! We make tolling simple. Our solutions help trucking fleets spend 40% less time managing transponders and 30% less time making toll payments, all while enjoying volume discounts (where applicable). Bestpass customers can turn their attention away from complex administrative tasks to focus on the challenges that are most important to their business. Seriously, who wouldn’t want to join our fleet?

At Bestpass, you’re in the Driver’s Seat!

Road Map:

The Accountant is responsible for assisting, preparing and keeping financial and business transaction data up to date, applying accepted accounting/departmental procedures, and preparing reports to ensure accurate accounting records. Additionally, the Accountant will maintain financial security by following internal accounting controls.

What Your Ride Will Look Like:

• Reconcile daily cash receipts from bank report to both proprietary billing system and Quickbooks (daily)
• Apply income funds to client accounts in proprietary billing system (daily)
• Create payments in proprietary billing system for manual payers (weekly)
• Execute account replenishment request process to request funds and generate payments (daily)
• Make Accounts Receivable Collection calls and maintain collections status on shared spreadsheet for visibility to Management.(Daily – as needed) 
• Run reports & analyze toll balances to determine proper funding levels with Agencies. Fund accounts per analysis findings (2x a week minimum)
• Produce Royalty Checks – get signed and mailed with supporting documentation (quarterly)
• Download Monthly Agency Statements (as available)
• Look up balances for manual agencies and enter into Proprietary Account Management System (2x a week minimum)
• Coordinate Mailings: daily Replenishment Request and monthly Statements
• Answer department phone line
• Modify client payments (modifies client payments and answers finance related inquiries.
• Serve as initial contact for inter-departmental client related questions (i.e. payment modification requests from Customer Service, etc.) (daily)
• Fill out customer reference inquiries requesting information of our clients.
• Annual Audit contributor
• Perform account closures and refund payments when required (monthly)
• Create commission reports in excel to distribute to sales team (monthly)
• Customer Account Maintenance in Proprietary billing system (as needed)
• Organize client bond paperwork; monitor due date expiration and facilitate renewal.
•  Account reconciliations, validations, and confirmations
• Cross-training on all aspects of Finance and Accounting duties

Show Off What You Have:

• Bachelor’s degree in accounting, finance, or related field
• 1-2 years’ experience in similar role in an accounting/finance department
• Possesses and demonstrates Bestpass Core Competencies
• Ability to maintain confidentiality of sensitive data.
• Intermediate Excel skills
• Continually contribute to cohesive team environment
• Well-organized with ability to manage multiple priorities and meet deadlines.
• Attention to detail and problem-solving ability.
• Ability to maintain confidentiality of sensitive data.
• Ability to consistently communicate effectively and professionally with customers and team members.

What Drives Us to Work Every Day:

• We are laid back but always professional.
• Our offices are modern and fully equipped to make you feel at home. Enjoy a team meeting in one of our two cafes, shoot some darts while brainstorming ideas or just sit back and enjoy free healthy snacks and drinks to keep your mind and body satisfied.
• We pride ourselves on making a difference, to our employees, clients, and their businesses.
• We love “quirky” and accept team members for who they are & what they bring to the table.
• We are proud to build all our relationships based on transparency and trust.
• All our teams consist of top talent that are energetic, inquisitive and love jumping out of bed each day because they know they can and will make a difference!

We care about your Zen:

• A flexible work schedule, with100% remote and/or hybrid roles.
• An amazing benefits package, including health and dental-effective on your first day of work.
• Paid time off so you can have time to relax and experience a healthy work-life balance.
• A 401K plan with an impressive company match. It’s never too early to start saving for retirement!
• Tuition reimbursement to help expand your mind and keep your career on track.
• Health and wellness focused work environment - optional standing desks, office fitness challenges, monthly chair massages and plenty of outdoor space to take a walk or just clear your mind.
• Opportunities to participate in charitable events, give back to the community and get paid for your efforts!
• We reward success with promotions from within and encourage all employees to switch lanes and check out other departments.

BESTPASS CORE VALUES - We are #OneBP

• Own Outcomes: We take ownership for our actions, decisions, and we deliver on our promises. When we fall short, we      create learning opportunities. 
• Nurture Growth: We encourage learning new things, expanding your skills, sharing your individual ideas and asking tough questions. 
• Excellence: We strive for excellence in everything we do and chart the path from good to great 
• Boldly Innovate: We are bold in our thinking, and we challenge the status quo in all areas. We are solution seekers even when faced with tough problems. 
• People First: We win as a team by collaborating and bringing out the best in each other. We always treat others as they would like to be treated. 

Bestpass is committed to fostering a diverse and inclusive culture that is respectful and welcoming of individual differences. We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or maternity status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations.

Bestpass is a rapidly growing company in the technology / payments space. We have enjoyed 20% YOY growth and there’s no sign we are slowing down. We are backed by Susquehanna Growth Equity (SGE), a private equity firm that is truly a different kind of investor. SGE operates on no fixed time horizon or fundraising cycles and support Bestpass strategically without forcing its operational playbook on its operators. In short, they are true partners. 

This is an excellent opportunity for a FP&A professional to partner with and learn from an amazing team. 

At Bestpass, you’re in the Driver’s Seat!

Road Map:

The FP&A Analyst will be responsible for assisting the FP&A manager with developing the operating and financial plan required to achieve managements strategic plan.

What Your Ride Will Look Like:

• Identify reporting inconsistencies within the business units and sets standards for budgeting, performance metrics and reporting.
• Monthly reporting on Analysis of historical financials, including variance explanations, updated forecasts with risks and opportunities to current plans and Key Performance Indicators (KPIs)
• Confirms that the financial strategies and initiatives are integrated with corporate and business strategies.
• Assists in financial analysis for informing pricing scenarios and business models.
• Analyzes opportunities and risk and recommends alternatives to senior management.
• Prepares and distributes monthly/quarterly financial reports with operating results.
• Provides quantitative and qualitative analysis of key variances and trends.
• Partners with leaders across the company to contribute to strategic planning efforts and influences positive decision making.
• Assists with annual audits.

Show Off What You Have:

• Minimum 5 years’ experience in a similar financial role
• Experience with financial modeling
• Strong understanding of budget analysis 
• Strong communication skills
• Ability to contribute ideas for various planning cycles.
• Bachelor’s degree required. Master’s degree will get you brownie points!

What Drives Us to Work Every Day:

• We are laid back but always professional.
• Our offices are modern and fully equipped to make you feel at home. Enjoy a team meeting in one of our two cafes, shoot some darts while brainstorming ideas or just sit back and enjoy free healthy snacks and drinks to keep your mind and body satisfied.
• We pride ourselves on making a difference, to our employees, clients, and their businesses.
• We love “quirky” and accept team members for who they are & what they bring to the table.
• We are proud to build all our relationships based on transparency and trust.
• All our teams consist of top talent that are energetic, inquisitive and love jumping out of bed each day because they know they can and will make a difference!

We care about your Zen:

• A flexible work schedule, with 100% remote and/or hybrid roles.
• An amazing benefits package, including health and dental-effective on your first day of work.
• Paid time off so you can have time to relax and experience a healthy work-life balance.
• A 401K plan with an impressive company match. It’s never too early to start saving for retirement!
• Tuition reimbursement to help expand your mind and keep your career on track.
• Health and wellness focused work environment with optional standing desks, office fitness challenges, monthly chair massages and plenty of outdoor space to take a walk or just clear your mind.
• Opportunities to participate in charitable events, give back to the community and get paid for your efforts!
• We reward success with promotions from within and encourage all employees to switch lanes and check out other departments.
• We pay hefty referral bonuses to all employees who refer family and friends!

Bestpass Core Values – We are #OneBP 

• Own Outcomes:
  We take ownership for our actions, decisions, and we deliver on our promises. When we fall short, we create learning opportunities. 
• Nurture Growth: We encourage learning new things, expanding your skills, sharing your individual ideas and asking tough questions.
• Excellence: We strive for excellence in everything we do and chart the path from good to great.
• Boldly Innovate: We are bold in our thinking, and we challenge the status quo in all areas. We are solution seekers even when faced with tough problems. 
• People First: We win as a team by collaborating and bringing out the best in each other. We always treat others as they would like to be treated. 

Bestpass is committed to fostering a diverse and inclusive culture that is respectful and welcoming of individual differences. We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or maternity status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations

We Speak Simplicity:

Bestpass is the comprehensive payment platform provider and leader in toll management solutions. With more than 20,000 customers and 700,000 deployed toll transponders and mobility applications in the United States and Canada. We ensure data accuracy, consolidate payments, deliver invaluable industry expertise, and save our users time and money.

Let’s face it, trucking fleets have faced unprecedented challenges in 2021. This past year alone, they faced one of the largest supply crunches in history coupled with a significant shortage of drivers. When it comes to managing toll, it’s an easy task for a household consumer with only two cars in their driveway, but it is an incredibly complex task for trucking fleets.

That’s where Bestpass comes in! We make tolling simple. Our solutions help trucking fleets spend 40% less time managing transponders and 30% less time making toll payments, all while enjoying special volume discounts. Bestpass customers can turn their attention away from complex administrative tasks to focus on the challenges that are most important to their business. Seriously, who wouldn’t want to join our fleet?

At Bestpass, you’re in the Driver’s Seat!

Road Map

The Fulfillment Coordinator efficiently processes complex transponder orders to meet the needs of our customers in a fast-paced team environment.

How You May Ask:

By identifying and working with other departments to ensure our transponders are readily available for shipping.

What Your Ride Will Look Like:

• Develops a thorough understanding of various device types used within department.
• Receives inventory and assigns to appropriate accounts utilizing bar code scanner or transponder reader.
• Completes shipment prep work: stickering, casing, and adhesives
• Continuously maintains supplies, inventory, cleanliness, and organization within processing area and storage room
• Company-wide mail distribution.
• Operates USPS Neopost metered mail machine operation.
• Weekly recycling bin placement and retrieval.
• Greet shipping carriers to accept delivery & pick-ups.
• Processes returns: Transponder op-te• Dst, De-casing, cleaning, applying adhesive, restocking returned transponders, removal of transponders from client accounts, and external customer email communications
• Processes assigned customer transponder orders using Bestpass Account Management System (BPAM) and enhanced Mailing Shipping (EMS) Neopost system.
• Mid-day and end-of-day shipping carrier account closeout (UPS & USPS).
• Conduct periodic time collection of tasks for efficiency and capacity reviews by management.
• Update SOPs related to position as applicable.
• Continually seek process improvement and efficiencies; communicate ideas & suggestions.

Show Off What You've Got:

• Prior experience working in a fulfillment/order processing environment is helpful.
• Computer proficiency (MS Office – Excel, Word, and Outlook).
• Ability to work independently and with a team in a dynamic and fast-paced environment.
• Consistently works toward building and maintaining a cohesive team environment.
• HS diploma/GED.
• Consistently demonstrate Bestpass Values and Competencies.

Our Driving Values:

• We are laid back but always professional.
• Our offices are modern and fully equipped to make you feel at home. Enjoy a team meeting in one of our two cafes, shoot some darts while brainstorming ideas or just sit back and enjoy free healthy snacks and drinks to keep your mind and body satisfied.
• We pride ourselves on making a difference, to our employees, clients, and their businesses.
• We love “quirky” and accept team members for who they are & what they bring to the table.
• We are proud to build all our relationships based on transparency and trust.
• All our teams consist of top talent that are energetic, inquisitive and love jumping out of bed each day because they know they can and will make a difference!

We care about your Zen:

• A flexible work schedule, with 100% remote and/or hybrid roles.
• An amazing benefits package, including health and dental-effective on your first day of work.
• Paid time off so you can have time to relax and experience a healthy work-life balance.
• A 401K plan with an impressive company match. It’s never too early to start saving for retirement!
• Tuition reimbursement to help expand your mind and keep your career on track
• Health and wellness focused work environment - optional standing desks, office fitness challenges, monthly chair massages and plenty of outdoor space to take a walk or just clear your mind.
• Opportunities to participate in charitable events, give back to the community and get paid for your efforts!
• We reward success with promotions from within and encourage all employees to switch lanes and check out other departments.
• We pay hefty referral bonuses to all employees who refer family and friends!

Bestpass is committed to fostering a diverse and inclusive culture that is respectful and welcoming of individual differences. We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership