Careers at Bestpass

What it means to work at Bestpass

Careers at Bestpass

Who we are

Bestpass cultivates a collaborative work culture that is dedicated to employee growth and development. Our innovative, fun and casual work environment stimulates creative thinking and encourages employees to challenge themselves to better serve our customers. Come join a team of passionate professionals that works hard, makes a difference and has fun along the way.

Careers at Bestpass

Current job openings

  • Customer Service Representatives - Albany, NY

    Bestpass is looking to add energetic, dependable, customer-focused individuals to our Customer Service team. Our Customer Service Representatives (CSR) are responsible for providing superior professional support to our customers on our services.  The CSR works to resolve customer inquiries or issues via phone (60%), chat (20%) or email (20%). (Our team does not work late evening or weekend hours!)


    Can you consistently and professionally perform these duties for our customers?

    • Provide professional, friendly & timely phone support

    • Recommend actions to resolve customer issues

    • Live Chat customer support

    • Create and maintain customer accounts in our proprietary account management system

    • Provide shipping and receiving support, as needed, to ensure customer satisfaction

    • Provide assistance with customer billing questions

    • Communicate, collaborate and troubleshoot with internal team members as needed


    Requirements

    What do you need to be successful in this role?

    • 1-2 year’s prior customer service experience
    • Ability to consistently communicate effectively and professionally with customers and team members
    • Intermediate Excel skills
    • Ability to utilize problem solving skills for issues and inquiries from customers
    • Continually contribute to cohesive team environment
    • Ability to multi-task and manage multiple accounts in a consistent and efficient manner with a high attention to detail
    • Experience with ZenDesk, Salesforce, or similar systems

    Who is Bestpass and what do we do?

    Bestpass provides a comprehensive payment platform with a focus on nationwide toll management for commercial fleets of all shapes and sizes. With more than 9,000 customers and more than 620,000 deployed toll transponders in the United States and Canada, Bestpass ensures data accuracy, consolidates payments, delivers invaluable industry expertise, and saves its users time and money. We care about our customers and deliver service and solutions that make a real difference in their businesses. We have a casual work environment with a passion for developing creative, innovative best-in-class solutions. Teamwork and collaboration is key to help our colleagues and customers solve their challenges and be successful.


    Our Vision:

    • We will continuously innovate to provide best in class solutions to our providers, customers and partners.
    • We will understand the key challenges in each of our markets to collaborate with our customers to creatively meet their needs with unparalleled service.
    • We will engage top caliber talent, investing in our team’s growth and success around a firm set of shared values.

    Interested in joining a winning team? APPLY NOW!

     
  • Account Executive - Sales Hunter

    We are looking for driven Inside Sales Account Executives to join our team – could that be you?


    At Bestpass our goal is to offer flexible and powerful solutions based on our innovative technology and services platform to assist in the creation of a transport sector that is responsive to the evolving needs of business, government and the wider community.

    We provide a comprehensive payment platform with a focus on nationwide toll management for commercial fleets of all shapes and sizes. With more than 9,000 customers and more than 620,000 deployed toll transponders in the United States and Canada, Bestpass ensures data accuracy, consolidates payments, delivers invaluable industry expertise, and saves its users time and money.


    Our Account Executives are responsible for increasing the Bestpass customer base through the acquisition of new business to new and existing accounts.  This is a full-time, inside telephone sales role with a base salary plus commission.


    What does it take to be successful?


    • Identify revenue opportunities through outbound cold calls, emails and relationship building   

    • Own the entire sales process from prospecting to completion of the sale

    • Research and contact prospects to identify key contacts, qualify and drive leads through the sales pipeline

    • Utilize a consultative sales approach to explain the value of our service

    • Be knowledgeable on Bestpass services as well as customer needs and requirements


    Requirements

    What are we looking for?

    •  2+ years’ experience of inside sales B2B experience
    •  Proven track record of successful phone sales
    •  Excellent verbal communication skills; strong listening and presentation skills
    •  Ability to multi-task, prioritize and manage time effectively
    •  Persistence
    •  Ability to work independently as well as in team environment
    •  Ability to travel +/- 10%  
    •  Associate’s degree; Bachelor’s preferred

    What do you need to know about us?

    Bestpass is a unique and growing company in the upstate New York area. We care about our customers and deliver service and solutions that make a real difference in their businesses. We have a casual work environment with a passion for developing creative, innovative best-in-class solutions. Teamwork and collaboration is key to help our colleagues and customers solve their challenges and be successful. INTERESTED IN JOINING A WINNING TEAM? Apply now!


     
  • Software Support Engineer

    We are looking for people with a passion for world-class software support. The ideal candidate understands the importance of seamless operations for internal and external users, and will join us in caring about the customers who trust Bestpass to manage their data.  


    We provide a comprehensive payment platform with a focus on nationwide toll management for commercial fleets of all shapes and sizes. With more than 9,000 customers and more than 620,000 deployed toll transponders in the United States and Canada, Bestpass ensures data accuracy, consolidates payments, delivers invaluable industry expertise, and saves its users time and money.  As a Software Support Engineer at Bestpass, you will be solving challenging problems that power more than 238,000 toll transactions daily, to the tune of $2.7 million toll volume daily.  


    If you are excited about supporting a platform that is experiencing rapid growth, let’s talk!

    Requirements

    • Strong skills with SQL and relational databases

    • Proficient in object-oriented programming.  Experience with VB and C# preferred, but not required

    • Familiarity with web application development

    • Working knowledge of version control systems;  Experience with Git preferred, but not required

    • A puzzle solver - debugging code, crushing bugs, and stomping technical debt is your forte, and you have fun doing it

    • Time management skills to handle multiple requests at a given time

    • Able to effectively communicate technical information to both technical and non-technical audience

    • Associate’s or Bachelor’s in Computer Science, or a combination of equivalent education and experience


    What do you need to know about us?

    Bestpass is a unique and growing company in the upstate New York area. We care about our customers and deliver service and solutions that make a real difference in their businesses. We have a casual work environment with a passion for developing creative, innovative best-in-class solutions. Teamwork and collaboration is key to help our colleagues and customers solve their challenges and be successful. INTERESTED IN JOINING A WINNING TEAM? Apply now!


     
  • Software Engineers

    We are looking for people with a passion for world-class software development. The ideal candidate understands the importance of modern, maintainable, and scalable systems, and will join us in caring about the customers who trust Bestpass to manage their data. Bestpass provides a comprehensive payment platform with a focus on nationwide toll management for commercial fleets of all shapes and sizes. With more than 6,400 customers and more than 550,000 deployed toll transponders in the United States and Canada, Bestpass ensures data accuracy, consolidates payments, delivers invaluable industry expertise, and saves its users time and money. As a Software Engineer at Bestpass, you will be solving challenging problems that power more than 267,000 toll transactions daily, to the tune of more than $3 million in toll volume daily. If you are excited about building a platform to support our rapid growth, let’s talk!

    Requirements

    What we're looking for:

    • Minimum four (4) years of experience; Proficient in object-oriented programming, relational database design, and familiarity with web application development

    • Experience with C# / .NET preferred - but not required

    • Experience with server-less technology preferred, but not required.  Hands-on knowledge of Azure Logic Apps and Functions a +

    • Familiar with Agile methodologies

    • Passionate for learning new technologies and collaborating with colleagues on innovative solutions

    • A team player, whether you are implementing a design from a colleague or leading the charge

    • Able to effectively communicate technical information to both technical and non-technical personnel

    • A puzzle solver - debugging code, crushing bugs, and stomping technical debt is your forte, and you have fun doing it

    • Bachelor’s or graduate degree in Computer Science, or a combination of equivalent education and experience


    Bestpass is a unique and growing company in the Capital District (#4 in the Albany Business Review's Fastest Growing Companies) based in the upstate New York area. We care about our customers and deliver service and solutions that make a real difference in their businesses. We have a casual work environment with a passion for developing creative, innovative best-in-class solutions. Teamwork and collaboration is key to help our colleagues and customers solve their challenges and be successful. 

    INTERESTED IN JOINING A WINNING TEAM? Apply now!

     
  • Product Manager

    Who is Bestpass & what do we do?

    Bestpass provides a comprehensive payment platform with a focus on nationwide toll management for commercial fleets of all shapes and sizes. With thousands of customers and hundreds of thousands of toll transponders deployed in the United States and Canada, Bestpass ensures data accuracy, consolidates payments, delivers invaluable industry expertise, and saves its users time and money.


    What you will be doing:

    The Product Manager position is focused on growth. You will propose and implement initiatives that drive revenue and user retention and leverage an understanding of customer needs combined with quantitative analysis to set the product direction for growth. You will own key growth metrics and work with the design, engineering, marketing, and analytics teams to achieve company growth targets. Primary responsibilities include gathering and documenting product requirements, prioritizing the product backlog and ensuring all product initiatives are executed in line with the product vision. This position is hands-on and you must be invested in getting quality products and features to market on time.  This position is an integral role where you will contribute to building world class solutions for our business and customers and drive a product-led, customer-focused evolution at Bestpass!


    • Implement lean product methodologies and process
    • Implement, develop, and drive continuous discovery process
    • Align teams in assessment of user interviews and prototype feedback
    • Create and maintain product documentation. Define requirements, user stories, and acceptance criteria for product functions and features
    • Fill Product Owner role in Agile/Scrum processes
    • Oversee implementation and release workflow and deadlines from a Product perspective
    • Work with users to validate concepts, themes, vision, and prototypes. Assist in developing and maintaining success measurements (KPIs). 
    Requirements

    Skills you will need here.....

    • Ability to convey complex ideas, system architectures, and interaction effectively to technical and non-technical audiences.
    • Experience implementing or influencing lean product methodologies in an environment where everyone wears multiple hats.
    • Experience with Software as a Service product.
    • Demonstrated experience creating effective business level product documentation.
    • Strong influencing and partnership / collaboration skills to drive cross-functional teams.
    • Inquisitive – willing to ask questions and seek out resolutions. Strong time management, prioritization skills, project management/organizational skills. 
    • Excellent technical, analytical, and strategic planning skills. Ability to work under pressure and complete the projects by deadlines. 
    • Thrive on spending time with customers to understand their problems and working with internal technical teams to develop innovative solutions.
    • Ability to Product Manage user interface and information architecture related work as well as work around data reconciliation, file transfer error handling and error resolution. 
    • Ability to run basic SQL queries to help inform product decisions.
    • Ability to travel as position requires.
    •  BS/BA degree in Technology, Business or equivalent
    • Minimum 3-5 years’ experience product management or similar role

    Bonus considerations:

    • if you have experience with payment gateways and/or started a business or have experience in a financial product related space 

    • if you have experience in the Productization of APIs

    • if you have transportation industry experience


    **The application process for this position will include a post interview competency test in the form of a takeaway exercise to be completed within a mutually agreed time frame.**


    Bestpass is a unique and growing company in the upstate New York area. We care about our customers and deliver service and solutions that make a real difference in their businesses. We have a casual work environment with a passion for developing creative, innovative best-in-class solutions. Teamwork and collaboration is key to help our colleagues and customers solve their challenges and be successful. INTERESTED IN JOINING A WINNING TEAM? Apply now!

     
  • Operations Analyst - Albany, NY based

    Who is Bestpass, Inc.?

    Bestpass provides a comprehensive payment platform with a focus on nationwide toll management for commercial fleets of all shapes and sizes. With more than 9,000 customers and more than 620,000 deployed toll transponders in the United States and Canada, Bestpass ensures data accuracy, consolidates payments, delivers invaluable industry expertise, and saves its users time and money. We care about our customers and deliver service and solutions that make a real difference in their businesses. We have a casual work environment with a passion for developing creative, innovative best-in-class solutions. Teamwork and collaboration is key to help our colleagues and customers solve their challenges and be successful.


    We are in search of an experienced Operations Analyst to join our team! This role will be responsible for seeking out efficiencies, identifying and solving issues relating to the performance of the Bestpass Operations teams to assist in accomplishing our business objectives. The position will also be responsible for performing quality control checks, proactively identifying problems and patterns, and regular and ad hoc reporting on team performance, customer and tolling data trends, and industry trends.


    What you will be doing:

    Conduct investigative internal audits, create reports of findings; identify deficiencies and areas for improvement; recommend strategies for improvement.

    • Reviews department policies and business processes and analyzes data and information to identify areas of improvement and recommend solutions.

    • Creates and audits data queries, provides findings and recommends solutions.

    • Improves auditing and data quality systems and maintains quality service by establishing and enforcing organization standards.

    • Facilitates regular/ongoing communication and resolution of issues with internal and external stakeholders.

    • Prepares monthly reports for management on key findings and assessments through collection, analysis, and summarization of information.

    • Work closely with leadership/management teams to achieve outcomes based on company goals.

    • Special projects as needed across all customer levels; contributes to team effort by accomplishing related results as needed.


    Requirements

    What are we looking for in a candidate?

    • Minimum 3 years’ experience in a similar analyst role

    • Associate degree in business, communications, or related filed and/or equivalent work experience; Bachelor degree preferred

    • Strong proficiency with MS Office Suite; Wrike, SQL and/or Salesforce experience a plus

    • Ability to manage time effectively, set priorities and meet deadlines; ability to manage multiple projects and shifting priorities

    • Exceptional verbal and written communication skills; excellent interpersonal skills to work collaboratively with a wide variety of internal and external stakeholders

    • Strong analytical and detail-oriented aptitude

    • This position will work out of our Albany, NY office


    Our Vision:

    • We will continuously innovate to provide best in class solutions to our providers, customers and partners.
    • We will understand the key challenges in each of our markets to collaborate with our customers to creatively meet their needs with unparalleled service.
    • We will engage top caliber talent, investing in our team’s growth and success around a firm set of shared values.

    Interested in joining a winning team? APPLY NOW!

     
  • National Account Manager - Texas or Illinois based

    The National Account Manager (NAM) position is responsible for acquiring new enterprise level business clients, as well as maintaining existing accounts within a specific segment size in the North American market (US, CA & MX).  The NAM is responsible for utilizing effective sales strategies to secure the sale of Bestpass products and SaaS based toll management services.


    At Bestpass our goal is to offer flexible and powerful solutions based on our innovative technology & services platform to assist in the creation of a transport sector that is responsive to the evolving needs of business, government and the wider community.


    This position is responsible for building and maintaining strong relationships with our customers within the assigned market segment.  The NAM maintains effective communications between Sr. leadership, sales support, operations, implementation and customer service to effectively handle the life-cycle of a customer, from lead to prospect, to close and beyond.


    This is an essential position requiring a highly self-motivated individual contributor working remotely, with the ability to handle multiple sales tasks at the same time.


    This role is both challenging and rewarding, giving the NAM a career growth path with opportunities in Bestpass sales hierarchy.  As a member of a fully integrated sales and marketing team, this position focuses on growing a new and existing customer base and will carry an individual quota and uncapped earning potential.?

    Once trained, you will use a combination of National sales initiatives and tools to sell Bestpass products and services, that help to build the Bestpass brand in the North American market.


    The NAM position will be responsible to acquire and facilitate ongoing growth and market penetration thru direct sales activities and will need to establish long-term strategic relationships with individuals and businesses thru the building of strong personal relationships that promote a solid book of business.  This is a quota bearing position. The NAM will work with the Bestpass market segment teams, Inside Account Executives and Customer Services group with cross-functionality in multiple tasks that include sales opportunity identification and customer implementation.


    • Identify and acquire new business relationships in support of strategic initiatives that are supported by Bestpass products and SaaS based toll management services.

    • Manage and over-achieve Bestpass sales forecast and personal performance plan.

    • Conduct weekly and monthly face to face to meetings, strategic engagements, and sales pipeline activities with key sales prospects in the North American Market.

    • Drive pipeline development, identify potential sales opportunities, define a solutions vision, develop business cases and ROI analysis, and close sales.

    • Create a comprehensive sales plan, which will serve as the road map for developing Bestpass relationships at the National level.

    • Orchestrate cross company resources to support personal Sales initiatives.

    • Conduct Quarterly Business Reviews with the Bestpass leadership team. 

    • Attend Customer Events and Tradeshows as required.

    • Up to 60% travel


    Requirements

    What are we looking for?

    • Bachelor’s Degree Preferred

    • Overall 5+ years of related industry experience (Trucking, Fuel Card, FinTech, Wireless, M2M, MRM Solutions)

    • Highly developed knowledge and understanding of all business development activities

    • Strategic sales skills, ability to grasp strategic initiatives & vision of target accounts, to facilitate sales & effectively close business.

    • Leadership, consensus-building abilities with a proven track record of coordinating and mobilizing resources productively.

    • Must be experienced in basic personal computer operation and capable of effectively using current Microsoft Windows applications (Excel & Word) and custom Bestpass software.

    • CRM system knowledge (Salesforce.com or equivalent)

    • Proven background or aptitude for business development


    Bestpass is a unique and growing company in upstate New York. We care about our customers and deliver service and solutions that make a real difference in their businesses.  Teamwork and collaboration is key to help our colleagues and customers solve their challenges and be successful. INTERESTED IN JOINING A WINNING TEAM? Apply now!

     
  • Fulfillment Coordinator - Full Time position - Albany, NY

    Are you looking for a full-time job with great benefits with a Colonie-based company?

    Our Fulfillment Coordinator is responsible for the efficient processing of complex transponder orders to meet the needs of our customers in a fast-paced team environment.


    What you will be doing:

    • Learning and obtaining a thorough understanding of the various device types used within our department
    • Receiving inventory and assigning to appropriate accounts utilizing bar code scanner or transponder reader
    • Shipment prep work: stickering, casing, and adhesives
    • Continuously maintaining supplies, inventory, cleanliness, and organization within processing area and storage room
    • Processing Returns: Transponder op-test, de-casing, cleaning, applying adhesive, restocking returned transponders, removal of transponders from client accounts, & external customer email communications
    • Processing assigned customer transponder orders using our proprietary system and Enhanced Mailing Shipping (EMS) Neopost system
    • Mid-day and end-of-day shipping carrier account closeout (UPS & USPS)
    Requirements

    What are we looking for in candidates?

    • Prior experience working in a fulfillment/order processing environment a big +!
    • Fast learner - retains information and isn't afraid to ask questions
    • Ability to work independently and with a team in a dynamic and fast-paced environment
    • Reliable
    • Flexibility with hours within our hours of operation (we start as early as 7 a.m. and end at around 5 p.m.)


    What do you need to know about us?


    Bestpass is a unique and growing company in the upstate New York area. We care about our customers and deliver service and solutions that make a real difference in their businesses. We have a casual work environment with a passion for developing creative, innovative best-in-class solutions. Teamwork and collaboration is key to help our colleagues and customers solve their challenges and be successful. INTERESTED IN JOINING A WINNING TEAM? Apply now!

     

Don't see a position for you? We'd like to know what you could bring to our team. Please send us a PDF of your resumé.

Work-Life Balance

We strive for every employee to have a work-life balance that is enjoyable and fulfilling. To help with this, Bestpass offers:

  • PTO Days
  • Paid holidays
  • Birthday PTO Day
  • Tuition reimbursement
  • A toll transponder to use while on vacation

Health

To assist with employee health needs, Bestpass offers:

  • Four health plan options
  • On-site flu shots & monthly visiting massage therapists
  • A generous HSA employer contribution
  • Monthly health and wellness programs
  • Dental and vision insurance options
  • Health reimbursement accounts

Income Protection and Retirement Planning

To help employees get the most from their money, Bestpass offers:

  • A 401K retirement plan with employer match
  • An employer provided short-term disability plan
  • Life insurance and AD&D
  • AFLAC Supplemental Insurance

Perks

Bestpass wants all employees to have fun and enjoy being part of the company, perks include:

  • Casual dress code & Bestpass swag!
  • Onsite dry-cleaning services
  • Field Goods produce delivery
  • 9 Mile East Meal Delivery
  • AAA discounts available
  • Softball team, pick-up basketball, video games, darts & competitive tournaments
  • Massage days

#BestpassGives

Bestpass is committed to making a meaningful contribution to the community, including:

  • Employee volunteer days at food banks and urban farms
  • Nonprofit toll sponsorship program
  • Adopting families during the holidays and preparing meals throughout the year
  • Board service
  • Workforce Team Challenge and other team events

Twitter

RT @IBTTA: New Scout transponders from Bestpass provide national, regional coverage for commercial fleets buff.ly/3cdDe2A #transpo…
RT @tollroadsnews: @bestpassinc Offers New Transponder Options For Commercial Fleets ow.ly/gwhy30rbgVk #TollRoadsNews #TRN #Transport…

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