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Frequently Asked Questions

Who is Bestpass and what do they offer?

Bestpass was founded by the New York Trucking Association in 2001 as a benefit to help their members simplify toll and eventually grew to become a nationwide toll management company. We help bring together all your toll bills onto one bill. Instead of calling one of the many tolling authoties that issue toll bills you can call Bestpass. We have nationwide coverage that covers 100% of the toll roads in the U.S. 

Does Bestpass serve all carriers and drivers?

Yes, we work with owner-operators and fleets. You don't have to be an over the road driver to benefit from Bestpass. If you use tolls in any capacity, we can help you manage them. Whether you have boxes of toll bills or receive a handful each month, our solution can help maximize discounts and savings.

Will my current toll violations make me ineligible for Bestpass ?

Not at all. Violations aren’t like speeding tickets. In fact, we help fleets or drivers like you reduce up to 80% or more of violations. Additionally, we provide reporting that allows you to identify when there are issues or mistakes. 

Can Bestpass help me resolve my current toll violations?

Yes, Bestpass can help resolve current violations by making payments against those you’ve received. Bestpass will pays the late fees and fines if a violation has escalated. We also register plates with the toll authorities to prevent future violations.  

Violations resolutions are charged depeding on the plan you choose.

I am not sure what transponder I need for my new route, can Bestpass assist me with this?

Yes, our tolling specialists are here to help. We’ll learn your routes and coverage needs and recommend the right transponder package. In addition, we upload your plate information with all toll authorities, ensuring that you avoid violations when you travel outside your coverage area. 

How much does a transponder cost?

Costs are based on the required coverage.  

Our offerings include: 

  • E-ZPass transponders (for the Northeast, Illinois and Florida) cost $0 per transponder 
  • Horizon transponders for southern states (including Texas) are $25 each + $12.50/month
  • The Complete Pass transponder with coast-to-coast coverage is $55 each + $14/month

Monthly lease options are also available.  

Is the platform mobile friendly?

It is! In fact, you can add an icon to your phone or tablet for fast access to data. 

How can Bestpass help me manage expenses?

With over 100 reports ready to go, Bestpass visualizes your toll- related data to keep you constantly updated. We offer cost centers that allow you to assign one more vehicle to the unit/center and run a report to keep track of the toll costs by unit or location. 

What is the coverage map?

Our coverage map shows the 26 states that have tolls. We cover 100% of major toll roads in those states, providing the largest coverage in the industry.

Who do I contact if I am having issues with the portal?

Customer service can be reached at 888.410.9696 

What are the operating hours for live customer assistance?

Our customer service team operates from 8am to 5pm EST, Monday - Friday, and can be reached by calling 888.410.9696. We also offer a live chat feature during these hours. Support via email is also available at This email address is being protected from spambots. You need JavaScript enabled to view it.. 

Who is Drivewyze and what does this new partnership mean for me?

Drivewyze is a connected truck leader that creates driver-centric safety and compliance solutions, including PreClear, a service that provides weigh station bypasses through the largest weigh station bypass program in North America. Drivewyze offers practical solutions to maximize driving time, improve driver safety, and increase fuel efficiency. Whether you’re looking for weigh station bypass, proactive driver notifications, or other connected truck solutions, your drive deserves a smoother journey and Drivewyze can help. 

How often will I be billed?

You will maintain a surety (or deposit) with us. When 50% of that surety is depleted, we will replenish your account using the payment method you have on file (credit card or ACH bank draft). As your usage of toll increases or decreases, we automatically recalculate the size of that deposit for you. Each month we will provide a statement of usage to help you identify how much you spent in the prior calendar month. 

What methods of payment are accepted for charges through my account?

Visa, Mastercard and ACH bank drafts. Please note that payments via credit card will incur a 2.4% processing fee.  

Will I be notified if a payment is made?

Each night Bestpass will look at your account and decide if replenishment of the surety is required. If it is, an email will be sent to notify you, and replenishment will occur automatically shortly thereafter. Another email will be sent to confirm that replenishment was successful. 

How do I upgrade my current account?

The best way to upgrade your account is by calling our support team at 888.410.9696.

I switched carriers, do I need to update Bestpass?

To effectively help you manage tolls, citations and all the other services we offer, it's critical to provide us with any updates to the plate and transponder, and it’s good to have information like unit numbers to identify the vehicle. If you have switched companies, you may need a new account. Please contact our support team for further assistance. 

A new driver is using a vehicle already listed on my account, do I need to update anything?

No action is required. In fact, if you plan to bill tolls back to this driver, we offer a service that generates an invoice for you to send. Call our customer team for more information. 

Will the portal specify exact tolling charges for each vehicle?

Yes. Specifically, the reports identify which tolls were incurred by each transponder. If the transponder was not moved from one vehicle to another during the reporting period, the report offers a clear view of tolls incurred by that vehicle.  

Learn More About Bestpass and Speak to a Tolling and Citation Specialist Today

If you want to experience effortless service fleet toll reporting for your company, look no further than Bestpass. We offer the best toll pass for service fleets, providing a platform that makes it easy to understand bills and save time and money. When you sign on with us, you can expect fast implementation, toll discounts and comprehensive coverage.

If you have 1-5 trucks, you can learn more about our solution for owner-operators here.

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