Frequently Asked Questions

Bestpass was founded by the New York Trucking Association in 2001 as a benefit to help their members simplify toll and eventually grew to become a nationwide toll management company. We help bring together all your toll bills onto one bill. Instead of calling one of the many tolling authoties that issue toll bills you can call Bestpass. We have nationwide coverage that covers 100% of the toll roads in the U.S. 

Yes, we work with owner-operators and fleets. You don't have to be an over the road driver to benefit from Bestpass. If you use tolls in any capacity, we can help you manage them. Whether you have boxes of toll bills or receive a handful each month, our solution can help maximize discounts and savings.

Not at all. Violations aren’t like speeding tickets. In fact, we help fleets or drivers like you reduce up to 80% or more of violations. Additionally, we provide reporting that allows you to identify when there are issues or mistakes. 

Yes, Bestpass can help resolve current violations by making payments against those you’ve received. Bestpass will pays the late fees and fines if a violation has escalated. We also register plates with the toll authorities to prevent future violations.  

Violations resolutions are charged depeding on the plan you choose.

Yes, our tolling specialists are here to help. We’ll learn your routes and coverage needs and recommend the right transponder package. In addition, we upload your plate information with all toll authorities, ensuring that you avoid violations when you travel outside your coverage area. 

Costs are based on the required coverage.  

Our offerings include: 

• E-ZPass transponders (for the Northeast, Illinois and Florida) cost $0 per transponder 
• Horizon transponders for southern states (including Texas) are $25 each + $12.50/month
• The Complete Pass transponder with coast-to-coast coverage is $55 each + $14/month

Monthly lease options are also available.  

It is! In fact, you can add an icon to your phone or tablet for fast access to data. 

With over 100 reports ready to go, Bestpass visualizes your toll- related data to keep you constantly updated. We offer cost centers that allow you to assign one more vehicle to the unit/center and run a report to keep track of the toll costs by unit or location. 

Our coverage map shows the 26 states that have tolls. We cover 100% of major toll roads in those states, providing the largest coverage in the industry.

Customer service can be reached at 888.410.9696 

Our customer service team operates from 8am to 5pm EST, Monday - Friday, and can be reached by calling 888.410.9696. We also offer a live chat feature during these hours. Support via email is also available at This email address is being protected from spambots. You need JavaScript enabled to view it.. 

Drivewyze is a connected truck leader that creates driver-centric safety and compliance solutions, including PreClear, a service that provides weigh station bypasses through the largest weigh station bypass program in North America. Drivewyze offers practical solutions to maximize driving time, improve driver safety, and increase fuel efficiency. Whether you’re looking for weigh station bypass, proactive driver notifications, or other connected truck solutions, your drive deserves a smoother journey and Drivewyze can help. 

You will maintain a surety (or deposit) with us. When 50% of that surety is depleted, we will replenish your account using the payment method you have on file (credit card or ACH bank draft). As your usage of toll increases or decreases, we automatically recalculate the size of that deposit for you. Each month we will provide a statement of usage to help you identify how much you spent in the prior calendar month. 

Visa, Mastercard and ACH bank drafts. Please note that payments via credit card will incur a 2.4% processing fee.  

Each night Bestpass will look at your account and decide if replenishment of the surety is required. If it is, an email will be sent to notify you, and replenishment will occur automatically shortly thereafter. Another email will be sent to confirm that replenishment was successful. 

The best way to upgrade your account is by calling our support team at 888.410.9696.

To effectively help you manage tolls, citations and all the other services we offer, it's critical to provide us with any updates to the plate and transponder, and it’s good to have information like unit numbers to identify the vehicle. If you have switched companies, you may need a new account. Please contact our support team for further assistance. 

No action is required. In fact, if you plan to bill tolls back to this driver, we offer a service that generates an invoice for you to send. Call our customer team for more information. 

Yes. Specifically, the reports identify which tolls were incurred by each transponder. If the transponder was not moved from one vehicle to another during the reporting period, the report offers a clear view of tolls incurred by that vehicle.