Tom joined Bestpass in 2020 with over two decades of executive experience in the software, technology, and data industries. He specializes in managing and growing technology firms, building great teams and scalable operations. He comes to us after 11 years with RDC (Regulatory DataCorp, Inc.) as President and Chief Operating Officer as the high growth Software/Data-as-a-Service company became a leader in fighting financial crime, helping protect approximately 1,000 banks and financial institutions and 35,000 compliance professionals globally before it became part of Moody's Analytics. He has undergraduate and MBA degrees from the Wharton Business School, and in his spare time, Tom has a passion for travelling the world with his wife and three kids learning about cultures and history (and food!).
John has more than 20 years of experience in technology implementation, senior management, and development and deployment of scalable services and solutions. John was selected to serve as President and CEO of Bestpass in the fall of 2009 when the organization had four employees, processing $15 million in tolls annually. The company has since grown to nearly 100 employees, processing more than $1 billion in tolls annually. He continues to lead the company's partnership and innovation efforts. Outside of the office, John enjoys a busy home life with his wife and three kids and is a homebrewer of craft beer.
Heather joined Bestpass in 2009, with more than 19 years of systems analysis, design, software development, and project leadership experience. She has been instrumental in the evolution of the company from a discounted toll service to a comprehensive payment platform provider and leader in toll management solutions for commercial fleets of all shapes and sizes. Heather is a devoted football and basketball mom who, along with her husband, cheers the loudest for their two sons at their games.
John joined Bestpass in June 2017 with more than 25 years of increasingly responsible financial management experience. John, a CPA, directs all activities related to finance, accounting and administration for Bestpass. Previously, he was the CFO of a number of mid-market growth oriented companies in the technology industry. He was also the corporate controller of a large public insurance company, and he started his career at Ernst & Young. John is a big sports fan and particularly enjoys golf and skiing.
Ali joined Bestpass in 2013, with more than 12 years of customer service, project management, and management experience. In her role as Vice President of Operations, Ali will ensure all major undertakings are achieved on-time with focus, clear ownership, and accountability coupled to communication and transparency that rapidly and proactively identifies any risk to success. In her spare time, Ali is a crafter, whose husband and young son benefit from her many projects.
Mike joined Bestpass in 2010 with 20 years of career experience, primarily in the sales and advertising fields. Mike has applied his experience and enthusiasm to expand the company’s sales to previously untapped markets, while managing and growing an expanding sales team. Outside of work, Mike devotes much of his time to his sports-minded family and coaches several levels of his children’s sports teams, and is the head coach for his hometown’s girls’ varsity basketball team.
Joe joined Bestpass in 2014, after spending 20 years in commercial banking and 10 years in the tolling and transportation industry working on toll projects on every continent except Antarctica. Joe’s focus is on developing and maintaining relationships and business with toll agencies and industry related partners across North America. At home, Joe enjoys spending time with his family and two kids, watching/coaching them in sports and regularly plays hockey himself in the OMHL (Old Man Hockey League).
Michael brings approximately 15 years of proven technical business leadership and software development experience to Bestpass, where he manages the company's development teams. Previously, he was vice president, technology, at IEEE GlobalSpec, and he has also served as director, product development and delivery, for IHS. He earned his computer science degree from Siena College, as well as an Essential Management Skills for Emerging Leaders Certificate from Harvard Extension School.
Prior to joining Bestpass, Decaire practiced law for more than 17 years as an attorney with Carter Conboy, where he served as outside general counsel for several Capital Region companies, including Bestpass. He earned his juris doctorate from Albany Law School and his undergraduate degree in political science at the State University of New York College at Oswego. A Town of New Scotland resident, Decaire also serves on the associate board of directors for the St. Peter’s Hospital Foundation and the board of directors for the Voorheesville Baseball Club, Inc.
Ken joined Bestpass in 2019 with extensive experience in business transformation, SaaS, sales, business development, strategy, and advisory services. He most recently served as senior vice president of sales and marketing at EROAD, a New Zealand-based SaaS provider of vehicle compliance and tax management services, and prior to that position, he was senior vice president for Spireon, Inc., a SaaS vehicle and asset tracking, fleet management, and driver safety company based in Irvine, CA.
Cindy joined Bestpass with more than 10 years of experience building and scaling programs to drive successful outcomes for customers. She most recently served as Senior Director of Growth at RDC, a leader in fighting financial crime. In her role as Vice President of Transformation, Cindy will support the leadership team in the execution of strategic initiatives to deliver improved scalability. Outside of work, you can usually find her busy spending time outdoors with her husband, 3 sons and 2 dogs.