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Service Trucking Inc.
Case Study

Service Trucking Inc.

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  • Service Trucking Inc. at a Glance

    Founded
    1976

    Headquarters
    Eustis, FL

    Services
    Refrigerated and Dry Van Freight

    Regions Traveled
    North America

    Vehicles
    90+ Trucks, 150+ Trailers

Challenge

As Service Trucking expanded their fleet, they began investing in their technology stack, including a toll management solution. Still, the company was experiencing more than 30 toll violations each month, many from transponder misreads, which accrued heavy fines (between $50-$60 on a $3 toll). Additionally, long processing times (2-3 weeks) through their toll management provider led to some transactions being charged twice. This added up to $3,000-$5,000 a month in fees.

Various members of the team had to manually rectify these issues, usually late at night after the rest of the team went home. Between the extra hours and hefty fees being paid, Service Trucking knew they couldn’t continue to operate in that process. The team estimated that even a dedicated full-time employee wouldn’t have been able to cover the admin they were handling, so they took a call with Bestpass.

Solution

In chatting with Bestpass, the team realized they could avoid most violations with a solution designed for commercial trucks and fleets. Bestpass would also spare them hours of admin time. Bestpass handles the administrative effort caused by misreads while also providing an easy-to-use toll management platform that enables automated payments on all toll transactions. In addition, by using Complete Pass, Service Trucking saw better rates on some of the East Coast’s most expensive toll roads.

Bestpass immediately reduced fees and administrative time, which has also allowed Service Trucking to get more strategic. Each month, the team receives a report from Bestpass detailing expenses related to different routes as well as truck/driver performance, allowing them to design better routes for additional savings.

Results

Service Trucking reduced misreads by 80%, dropped violations from 30 to one or two per month, and used Bestpass reports to design more efficient routes.

They are saving thousands with fewer violations & fines, avoided having to hire full time help, and use reporting to redefine routes and high toll areas.

“Bestpass has set us up for success. We use the real-time data to make better decisions about our fleet, we save a lot of manpower processing violations, and we’ve seen a drop in misreads. Making the switch has been a game-changer.”


—Michael Baugh, Safety & Recruiting Manager

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