Careers at Bestpass

What it means to work at Bestpass

Careers at Bestpass

Who we are

Bestpass cultivates a collaborative work culture that is dedicated to employee growth and development. Our innovative, fun and casual work environment stimulates creative thinking and encourages employees to challenge themselves to better serve our customers. Come join a team of passionate professionals that works hard, makes a difference and has fun along the way.

Careers at Bestpass

Current job openings

  • Technical Business Analyst

    Bestpass Inc. provides a comprehensive payment platform with a focus on nationwide toll management for commercial fleets of all shapes and sizes. With more than 6,400 customers and more than 550,000 deployed toll transponders in the United States and Canada, Bestpass ensures data accuracy, consolidates payments, delivers invaluable industry expertise, and saves its users time and money. 


    We are Growing!  We are looking for a Technical Business Analyst on our Product team who will be responsible for determining the business needs and requirements for new systems and system changes.  In this highly visible role, you will provide reporting, analyze data, make sense of the results and be able to explain what it all means to key stakeholders - ranging from VPs to engineers, from marketers to product managers.  


    The successful candidate will be an expert with analyzing large data sets and have exemplary communication skills. The candidate will need to be a self-starter, comfortable with ambiguity in a fast-paced and ever-changing environment, and able to think big while paying careful attention to detail.


    What you will be doing:

    • Analyze requirements and procedures; facilitate, model, and organize information to reconcile conflicts, elicit requirements and distinguish solution ideas from business needs.
    • Perform research and interviews to determine technology business requirements and then translate such into specifications for developer teams.
    • Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions.
    • Derive insights from customer feedback and usage data and provide input into new product development.
    • Present findings to partner teams and organizational leadership.
    • Focus on the people side of change in the area of systems and technology processes, job roles and skills, as well as organizational structures.
    • Create and maintain documentation that both technical and non-technical staff can utilize to understand business and system process flows.


    Requirements

    What are we looking for in a candidate?

    • BA/BS degree in computer science, math, stats or related disciplines or equivalent work experience.
    • 3+ years’ work experience in full systems development.
    • Solid knowledge of relevant technology concepts (e.g. client-server, relational databases, and web-based architectures).
    • Strong SQL experience, familiarity with Excel and Business Intelligence tools.
    • Strong communication skills, including prioritizing, problem solving and interpersonal relationship building.
    • Proven track record of successful communication of analytical outcomes through written communication, including an ability to effectively communicate with both business and technical teams.
    • Highly analytical mindset with demonstrated ability to work through complex, ambiguous problems using data.

    What do you need to know about us?


    Bestpass is a unique and growing company in the upstate New York area. We care about our customers and deliver service and solutions that make a real difference in their businesses. We have a casual work environment with a passion for developing creative, innovative best-in-class solutions. Teamwork and collaboration is key to help our colleagues and customers solve their challenges and be successful. INTERESTED IN JOINING A WINNING TEAM? Apply now!




     
  • Associate Software Architect (1)

    We are looking for someone with a passion for world-class software development and the ability to see both the forest and the trees and to switch their perspective quickly. The ideal candidate has experience modernizing legacy code bases to create maintainable, and scalable systems and will join us in caring about the customers who trust Bestpass to manage their data. We provide a comprehensive payment platform with a focus on nationwide toll management for commercial fleets of all shapes and sizes. With more than 6,400 customers and more than 550,000 deployed toll transponders in the United States and Canada, Bestpass ensures data accuracy, consolidates payments, delivers invaluable industry expertise, and saves its users time and money. Our software powers more than 238,000 toll transactions daily, to the tune of $2.7 million toll volume daily and over $1 billion in toll in 2019.


    Architecture at Bestpass is a hands-on, highly collaborative pursuit aimed at creating the most leverage possible to propel the team forward. You will work with others across the business to understand the their needs and formulate solutions that the team can implement while moving towards our technology goals. Where appropriate, you will create prototypes to validate designs, investigate new technologies, or create a solid foundation for a new initiative. During implementation, you will work with the team to communicate and refine the design, resolve issues, and remove roadblocks, sometimes while writing code, and at others in only an advisory capacity. You will also work with other architects and leaders to define and refine our technology vision and the path for realizing that vision.


    Requirements

    • Loves to combine needs and constraints, both technical and non-technical, to formulate and communicate a solution that solves a problem

    • Comfortable working with colleagues at all levels outside of technology to fully understand and address business concerns

    • Able to effectively communicate with both technical and non-technical personnel with an appropriate level of detail

    • Comfortable balancing competing priorities and quickly moving from one topic to another

    • Familiar with cloud (AWS, Azure, etc…) technologies and design patterns

    • Working understanding of technology infrastructure concerns (networking, virtualization, web hosting, etc…)

    • A team player - whether the solution came from you or the most junior person on the team, what matters is what's best for the company

    • An innovator - connecting dots in novel ways to solve problems that others cannot is one of your strengths

    • Minimum seven (7) years of combined software development and / or architecture experience; highly proficient in object-oriented programming, relational database design, and familiarity with web application development

    • Bachelor’s or graduate degree in Computer Science, or a combination of equivalent education and experience


    What do you need to know about us?


    Bestpass is a unique and growing company in the upstate New York area. We care about our customers and deliver service and solutions that make a real difference in their businesses. We have a casual work environment with a passion for developing creative, innovative best-in-class solutions. Teamwork and collaboration is key to help our colleagues and customers solve their challenges and be successful. INTERESTED IN JOINING A WINNING TEAM? Apply now!


    Due to COVID-19, this role is based in Albany, NY and is flexible with both in-office and work-from-home.

     
  • Fulfillment Coordinator - Part time

    Are you looking for a part-time job with a great Colonie-based company?

    Our Fulfillment Coordinators are responsible for the efficient processing of complex transponder orders to meet the needs of our customers in a fast-paced team environment.


    What you will be doing:

    • Learning and obtaining a thorough understanding of the various device types used within our department
    • Receiving inventory and assigning to appropriate accounts utilizing bar code scanner or transponder reader 
    • Shipment prep work: stickering, casing, and adhesives
    • Continuously maintaining supplies, inventory, cleanliness, and organization within processing area and storage room
    • Processing Returns: Transponder op-test, De-casing, cleaning, applying adhesive, restocking returned transponders, removal of transponders from client accounts, & external customer email communications
    • Processing assigned customer transponder orders using Bestpass Account Management System (BPAM) and Enhanced Mailing Shipping (EMS) Neopost system
    • Mid-day and end-of-day shipping carrier account closeout (UPS & USPS)
    Requirements

    What are we looking for in candidates?

    • Prior experience working in a fulfillment/order processing environment a big +!
    • Fast learner - retains information and isn't afraid to ask questions
    • Ability to work independently and with a team in a dynamic and fast-paced environment
    • Reliable
    • Flexibility with hours within our hours of operation (we start as early as 7 a.m. and end at around 5 p.m.)


    What do you need to know about us?


    Bestpass is a unique and growing company in the upstate New York area. We care about our customers and deliver service and solutions that make a real difference in their businesses. We have a casual work environment with a passion for developing creative, innovative best-in-class solutions. Teamwork and collaboration is key to help our colleagues and customers solve their challenges and be successful. INTERESTED IN JOINING A WINNING TEAM? Apply now!

     
  • Software Support Engineer

    We are looking for people with a passion for world-class software support. The ideal candidate understands the importance of seamless operations for internal and external users, and will join us in caring about the customers who trust Bestpass to manage their data.  


    We provide a comprehensive payment platform with a focus on nationwide toll management for commercial fleets of all shapes and sizes. With more than 6,400 customers and more than 550,000 deployed toll transponders in the United States and Canada, Bestpass ensures data accuracy, consolidates payments, delivers invaluable industry expertise, and saves its users time and money.  As a Software Support Engineer at Bestpass, you will be solving challenging problems that power more than 238,000 toll transactions daily, to the tune of $2.7 million toll volume daily.  


    If you are excited about supporting a platform that is experiencing rapid growth, let’s talk!

    Requirements

    • Strong skills with SQL and relational databases

    • Proficient in object-oriented programming.  Experience with VB and C# preferred, but not required

    • Familiarity with web application development

    • Working knowledge of version control systems;  Experience with Git preferred, but not required

    • A puzzle solver - debugging code, crushing bugs, and stomping technical debt is your forte, and you have fun doing it

    • Time management skills to handle multiple requests at a given time

    • Able to effectively communicate technical information to both technical and non-technical audience

    • Associate’s or Bachelor’s in Computer Science, or a combination of equivalent education and experience


    What do you need to know about us?

    Bestpass is a unique and growing company in the upstate New York area. We care about our customers and deliver service and solutions that make a real difference in their businesses. We have a casual work environment with a passion for developing creative, innovative best-in-class solutions. Teamwork and collaboration is key to help our colleagues and customers solve their challenges and be successful. INTERESTED IN JOINING A WINNING TEAM? Apply now!


     
  • Experienced Software Engineers

    We are looking for people with a passion for world-class software development. The ideal candidate understands the importance of modern, maintainable, and scalable systems, and will join us in caring about the customers who trust Bestpass to manage their data. We provide a comprehensive payment platform with a focus on nationwide toll management for commercial fleets of all shapes and sizes. With more than 6,400 customers and more than 550,000 deployed toll transponders in the United States and Canada, Bestpass ensures data accuracy, consolidates payments, delivers invaluable industry expertise, and saves its users time and money. As a Software Engineer at Bestpass, you will be solving challenging problems that power more than 238,000 toll transactions daily, to the tune of $2.7 million toll volume daily. If you are excited about building a platform to support our rapid growth, let’s talk!

    Requirements

    • Minimum four (4) years of experience; proficient in object-oriented programming, relational database design, and familiarity with web application development

    • Familiar with Agile methodologies

    • Passionate for learning new technologies and collaborating with colleagues on innovative solutions

    • A team player, whether you are implementing a design from a colleague or leading the charge

    • Able to effectively communicate technical information to both technical and non-technical personnel

    • A puzzle solver - debugging code, crushing bugs, and stomping technical debt is your forte, and you have fun doing it

    • Bachelor’s or graduate degree in Computer Science, or a combination of equivalent education and experience


    What do you need to know about us?

    Bestpass is a unique and growing company in the upstate New York area. We care about our customers and deliver service and solutions that make a real difference in their businesses. We have a casual work environment with a passion for developing creative, innovative best-in-class solutions. Teamwork and collaboration is key to help our colleagues and customers solve their challenges and be successful. INTERESTED IN JOINING A WINNING TEAM? Apply now!

     

Don't see a position for you? We'd like to know what you could bring to our team. Please send us a PDF of your resumé.

Work-Life Balance

We strive for every employee to have a work-life balance that is enjoyable and fulfilling. To help with this, Bestpass offers:

  • PTO Days
  • Paid holidays
  • Birthday PTO Day
  • Tuition reimbursement
  • A toll transponder to use while on vacation

Health

To assist with employee health needs, Bestpass offers:

  • Four health plan options
  • On-site flu shots & monthly visiting massage therapists
  • A generous HSA employer contribution
  • Monthly health and wellness programs
  • Dental and vision insurance options
  • Health reimbursement accounts

Income Protection and Retirement Planning

To help employees get the most from their money, Bestpass offers:

  • A 401K retirement plan with employer match
  • An employer provided short-term disability plan
  • Life insurance and AD&D
  • AFLAC Supplemental Insurance

Perks

Bestpass wants all employees to have fun and enjoy being part of the company, perks include:

  • Casual dress code & Bestpass swag!
  • Onsite dry-cleaning services
  • Field Goods produce delivery
  • 9 Mile East Meal Delivery
  • AAA discounts available
  • Softball team, pick-up basketball, video games, darts & competitive tournaments
  • Massage days

#BestpassGives

Bestpass is committed to making a meaningful contribution to the community, including:

  • Employee volunteer days at food banks and urban farms
  • Nonprofit toll sponsorship program
  • Adopting families during the holidays and preparing meals throughout the year
  • Board service
  • Workforce Team Challenge and other team events

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We're thrilled to be listed on the @AlbanyBizReview's 2020 Fastest Growing Companies List bestpass.com/about-us/news/… #trucking #AlbanyJobs
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