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Saia

Bestpass Knowledge Base

saia ltl freight white truck

Saia

Case Study

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  • Saia at a Glance

    Founded
    1924, Houma, Louisiana

    Headquarters
    Johns Creek, Georgia

    Services
    Regional and interregional LTL, non-asset truckload service, and third-party logistics


    Coverage
    Alabama, Arizona, Arkansas, California, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin, and Wyoming

    Terminals
    154

    Daily Shipments
    26,000+

  • Challenge

    Saia operates all over the country and needed a streamlined toll management service to consolidate all of its toll activity. Dealing with numerous tolling accounts resulted in endless amounts of paperwork and incorrect transponder violations. Tracking all this paperwork presented itself to be a challenge that is time consuming.

  • Solution

    Saia turned to Bestpass to solve all of its tolling needs. Saia now has consolidated accounts, fees, and simplified violations and billing processes. This allows the company to take a step back and make better toll decisions based upon a wealth of easily accessible toll data.

  • Results

    Bestpass has provided Saia with streamlined toll management services for the entire fleet. Saia now receives toll discounts that they would not otherwise, and above all, consolidated billing and minimized violations. This is not only saving them money, but also valuable time in the back office that was initially spent on paperwork.

What Was Your Experience During the Onboarding Process?

“The onboarding process was perhaps the easiest of any vendor we have partnered with. It started with the quick and personable response of Michael Magliocca and the entire customer service group at Bestpass. We were made to feel like an important customer, and our questions were answered in a timely, informative, and unassuming manner. We have greatly appreciated Bestpass’ focus on us as a customer, and their continued support as we have grown in our relationship.”

—Robert Bulick, Vice President of Linehaul, Saia LTL Freight

How has Saia Benefitted from Using Bestpass?

“Bestpass has provided Saia LTL Freight with a one-stop solution to tolling needs throughout the country. We have been able to consolidate our numerous tolling accounts, access and service fees, as well as simplifying the billing and conflict resolution process. The ability to dissect our charges and influence our toll decisions has been simplified, and our ease of doing business with our toll service improved”

—Robert Bulick, Vice President of Linehaul, Saia LTL Freight

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TransMaquila

Bestpass Knowledge Base

TransMaquila white truck

TransMaquila Inc.

Case Study

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  • TransMaquila Inc. at a Glance

    Founded
    2002

    Headquarters
    Brownsville, TX

    Services
    Medium and Long Haul


    Regions Traveled
    Mexico, the US and Canada

    Tractors
    145

    Trailers
    324

    Bestpass Transponders
    289

  • Challenge

    TransMaquila needed to streamline its processes to cut down on violations as their fleet continued to grow.

    With over 400 trucks and traveling internationally, TransMaquila was concerned about having the proper coverage and devices, which quickly became too much for their team to manage. Spending almost three hours every week just reviewing paper toll bills and speaking to each individual tolling authority to make payments and dispute violations, managing toll quickly became an administrative hassle.

    They needed an all-in-one solution that would enable them to handle all tolling activities, which would consolidate devices, statements, and toll data.

  • Solution

    In 2020, TransMaquila was introduced to Bestpass at a Freightwaves event. Learning about how Bestpass could help them realize time savings, cost savings, and centralized toll activity, Bestpass checked all of the pain points that TransMaquila was experiencing.

    They started with the Horizon Sticker, which gave them coverage across select southern states, including Texas. As their fleet continued to grow and realizing they needed a device that was transferrable across vehicles, they upgraded their coverage and devices to the Complete Pass, offering them nationwide coverage.

  • Results

    After bringing on Bestpass's Complete Pass, TransMaquila saw three major benefits: time savings, cost savings, and centralized toll activities.

    The TransMaquila team received nearly 4 hours back in their day with the help of the easy-to-use Bestpass portal as well as having the added support from the Bestpass Customer Support Team.

    The administrative fees accrued when paying bills through the tolling authority were adding up to more than the cost of toll. These fees are now a thing of the past since all payments are made through Bestpass, cutting down on paper bills and the resources required to manage toll.

“Bestpass delivered what was promised, a simple and superior solution to toll payment and management." 

—Jaime Papadopulos, Financial Analyst at TransMaquila

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Decker Truck Line

Bestpass Knowledge Base

Decker Truck Red

Decker Truck Line Inc

Case Study

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  • Decker Truck Line at a Glance

    Founded
    1931

    Headquarters
    Fort Dodge, IA

    Services
    Refrigerated, Flatbed and Dry Van Freight

    Regions Traveled
    North America

    Vehicles
    700+ Trucks, 1400+ Trailers

    Bestpass Transponders
    800+

  • Challenge

    Decker recognized the need for toll management and weigh station bypass pretty early on. But, their existing provider wasn't meeting expectations.

    The information and reporting that was being produced didn't allow them to glean any meaningful insights and required more manpower to maintain than they had hoped. 

  • Solution

    In 2021, Brent Ellis, VP of Business Systems and Processes at Decker decided to investigate other solutions that would meet their needs. 

    In the process of partnering with Drivewyze, they came across Bestpass, which would help them solve for their tolling needs. 

    Now with two providers, Decker was finally starting to see the data they needed versus a singular solution with minimal return.

  • Results

    Since then, Decker has seen improvements in cost savings, reporting, process automation, and overall better relationships with Bestpass and Drivewyze.

    Quickly, Bestpass helped Decker realize 7%-9% in cost savings on toll alone! In addition, Brent and his teams are able to collaborate with Bestpass to leverage their toll data to aid in more strategic projects and help the organization meet business goals.

“I don’t look for vendors, I look for partners, and Bestpass has been a partner from the beginning. The relationship we have is collaborative, not transactional and they’re always there when I have question or an idea, and always ready to help. Good stuff!”


—Brent Ellis, VP of Business Systems and Processes at Decker Truck Line Inc.

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Deven Transport

Bestpass Knowledge Base

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Deven Transport

Case Study

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  • Deven Transport at a Glance

    Founded
    1971

    Headquarters
    Bensenville, IL

    Services
    Local, Medium and Long Haul


    Regions Traveled
    Illinois, Wisconsin and Northern Indiana

    Vehicles
    15

    Bestpass Transponders
    30

  • Challenge

    With a 15-truck fleet, Deven Transport was receiving auto-replenishment fees that were adding up to more than the cost of their toll.

    Each vehicle/transponder required a balance of $250 and they would often surpass that amount in toll, which means their bank account was being hit frequently with auto-replenishment fees.

    They received no discounts for their vehicles and were paying close to $20,000 per month on transactions related to toll. This was not sustainable if they wanted to grow.

  • Solution

    In 2018, Deven Transport was introduced to Bestpass, which gave them and all-in-one solution. Through Bestpass, they ordered E-ZPass transponders for each of their vehicles and were able to set a surety balance for their entire account, versus each vehicle individually.

    This allowed their surety balance to be hit before their bank account and they could adjust it according to how much toll they projected to hit. It also spread out a larger balance over their entire fleet so that trucks that were hitting more toll than others were not getting auto-replenishment fees.

  • Results

    Since 2018, Deven Transport has seen benefits from having Bestpass as their toll management provider, including cost savings and better reporting and visibility.

    Deven was once spending $20,000 on toll month-over-month. However, since bringing Bestpass onboard and having one surety balance and superior discounts, Deven is now seeing $13,000 in monthly savings that enables them to make much needed improvements to their fleet.

    And with better reporting, Deven can provide a more accurate picture of their toll spend and make better business decisions.

“We are always looking for ways to make improvements to our fleet and to the way we do business. Technology is constantly evolving, and we like to keep a pulse on how we can benefit from what’s available, giving us opportunities to grow and providing a better experience to our customers.”


—Joe Bergeron, Operations at Deven Transport

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Service Trucking Inc.

Bestpass Knowledge Base

Service Trucking Inc.

Service Trucking Inc.

Case Study

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  • Service Trucking Inc. at a Glance

    Founded
    1976

    Headquarters
    Eustis, FL

    Services
    Refrigerated and Dry Van Freight

    Regions Traveled
    North America

    Vehicles
    90+ Trucks, 150+ Trailers

  • Challenge

    As Service Trucking expanded their fleet, they began investing in their technology stack, including a toll management solution. Still, the company was experiencing more than 30 toll violations each month, many from transponder misreads, which accrued heavy fines (between $50-$60 on a $3 toll). Additionally, long processing times (2-3 weeks) through their toll management provider led to some transactions being charged twice. This added up to $3,000-$5,000 a month in fees.

    Various members of the team had to manually rectify these issues, usually late at night after the rest of the team went home. Between the extra hours and hefty fees being paid, Service Trucking knew they couldn’t continue to operate in that process. The team estimated that even a dedicated full-time employee wouldn’t have been able to cover the admin they were handling, so they took a call with Bestpass.

  • Solution

    In chatting with Bestpass, the team realized they could avoid most violations with a solution designed for commercial trucks and fleets. Bestpass would also spare them hours of admin time. Bestpass handles the administrative effort caused by misreads while also providing an easy-to-use toll management platform that enables automated payments on all toll transactions. In addition, by using Complete Pass, Service Trucking saw better rates on some of the East Coast’s most expensive toll roads.

    Bestpass immediately reduced fees and administrative time, which has also allowed Service Trucking to get more strategic. Each month, the team receives a report from Bestpass detailing expenses related to different routes as well as truck/driver performance, allowing them to design better routes for additional savings.

  • Results

    Service Trucking reduced misreads by 80%, dropped violations from 30 to one or two per month, and used Bestpass reports to design more efficient routes.

    They are saving thousands with fewer violations & fines, avoided having to hire full time help, and use reporting to redefine routes and high toll areas.

“Bestpass has set us up for success. We use the real-time data to make better decisions about our fleet, we save a lot of manpower processing violations, and we’ve seen a drop in misreads. Making the switch has been a game-changer.”


—Michael Baugh, Safety & Recruiting Manager

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Read more: Service Trucking Inc.

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